Frequently Asked Questions

Proper preparations prior to a storm

What preparations should I make and when should I make them?

Prepare now: order spare air filter, oil filter, a filter wrench, a set of pliers and 10w30 oil.

What should I do during a severe weather event when my generator has been running constantly?

Steps to keep your generator running properly:

  1. Turn the generator off @ the generator
  2. Let the engine cool 10-15 minutes
  3. Check the oil level (use the dip-stick just like your car)
  4. Add oil if necessary and check the level to fill proper amount (again, use the dip-stick to do this)
  5. Turn the generator back on

How often should I check the oil if I have an air cooled generator? (One with no radiator)

Daily (follow the steps to keep your generator running properly)

How often should I check the oil if I have a generator that has a radiator? (Not air cooled)

Every 72 hours (3 days) (follow the steps to keep your generator running properly)

If my generator is running for an extended length of time when should I get the oil and oil filter changed?

Change your oil filter after 100 hours if it is an air cooled unit. (No radiator)
Change your oil filter after 250 hours if it has a radiator. (Not air cooled)

Can I damage the generator if I turn it off while it is running during an extended weather event?

No.
In fact we recommend that if you are leaving your house during an outage turn your generator off.

Helpful hint: 1 hour before you plan to leave, turn up your thermostat if during cold month's (or turn down during the warmer months) and turn your refrigerator to the coolest setting. These steps will keep your house warmer/cooler and keep your food safe while you are out. (Just remember to set them back to 'normal' settings when done.)

Helpful hint: Use the same suggestion above at nighttime when you turn in if possible.

When my generator has been running during an extended outage my 'service generator' indicator light comes on. Should I be concerned about that?

Just like your car, the service engine light goes on at factory preset service interval hours. So for example if it is set to go on @ 100 hours and the outage started while it was @ 89 hours and you pass the 100 hour timeframe your indicator light will most likely illuminate. There is nothing to worry about. If your generator is still running and you follow the Steps to keep your generator running properly.