Remote monitoring offers peace of mind by giving you the ability to run, monitor, exercise, control, and troubleshoot your generator in the palm of your hand and from anywhere in the world through a remote digital cloud-based system.
Our Service team can provide installation of non-proprietary equipment as well as ongoing monitoring, support, and maintenance.
Remote monitoring helps you save time and money by avoiding the most common generator faults such as:
GenServe provides remote monitoring and diagnostic services for customers who implement our non-proprietary controls. We can monitor your backup power system, and identify and diagnose faults remotely, leading to an improved first-time fix rate and better backup power reliability for you.
Entire generator failures may occur when you least expect them and even go unnoticed until that next outage event and you’ll be left in the dark waiting for generator service that can cost twice the regular service rates. The GenServe system simplifies generator ownership through monitoring, documentation and remote operations.
The monitoring documentation allows you to audit logbooks and document compliance with state generator regulations. In addition to instant alerts, the system provides monthly generator operation summary reports and maintains a full history or your generator’s activity.
State laws may limit when your generator can exercise, particularly in the summer months, making it difficult and expensive to maintain your generator. This may require turning off your exerciser for the summer season. The system allows you to exercise your generator from your office. When summer exercise restrictions begin, disable the automatic exerciser with the click of a button. You can manage the generator from any web browser and restore the exerciser when summer regulations end.
Gen-Tracker is a cloud-based, event-driven solution that monitors a generator’s critical functions 24 hours a day. When a change in status or failure occurs, you and your service company will be notified via SMS text message and/or email.